SurveyMonkey Review: Details, Features, Pricing and Ratings 

Wondering if SurveyMonkey is the right fit for your team?

You’ve probably heard mixed reviews—some good, some… not so good.

While it offers plenty of features for creating surveys and collecting forms, a few things could be deal breakers for businesses, yours included.

For example, many users think the customization options are too limited. There are also concerns about the restrictions in survey logic, especially for those looking to create more complex surveys. And if you’re a small business, the paid plans might feel pricey.

So, should you use SurveyMonkey? 

That’s what this SurveyMonkey review will help you figure out.

We’ll break down its features, pricing and ratings. We’ll also introduce LeadQuizzes—a SurveyMonkey alternative designed to help you create surveys, forms and quizzes that boost engagement and conversions. 

Comprehensive SurveyMonkey review

SurveyMonkey is a well-known survey tool for building and analyzing polls and forms. Companies use it to collect and analyze customer feedback, employee insights, job applications and market research.

SurveyMonkey review: features

• SurveyMonkey Genius: Create surveys, optimize answers, filter responses and identify trends with AI support.
• Customizable templates: SurveyMonkey offers over 180 templates you can customize with your brand’s logo and colors.
• Response collection: Users can collect responses through various methods, including email invites, QR codes, website embedding and sharing links on social media.
• Collaboration tools: Team members can access features like survey feedback invitations, a shared asset library and customizable roles to create and analyze content collaboratively.
• Analytics insights: Reports, response filtering, statistical significance identification and other analytics tools are available to provide actionable insights.

SurveyMonkey integrations reviewed

SurveyMonkey offers many integration options, including:

• CRM platforms: HubSpot, Salesforce*
• Collaboration and productivity: Microsoft Teams, Google Drive, Zoom*
• Marketing and automation tools: Mailchimp, Zapier

*Available only on the Enterprise plan.

SurveyMonkey user reviews

SurveyMonkey mainly has good reviews, but we also found lower scores on different review sites.

What users like 

Users appreciate SurveyMonkey’s user-friendly interface and the variety of content they can create. Many reviewers highlight its reporting and analytics features. There are also positive comments on its seamless integration with other platforms.

What users dislike

Business owners often feel limited by the customization process. They can’t choose all fonts or fully align templates with their brand, even on paid plans. White labeling isn’t available on all tiers. You can access this feature only on the most expensive ones. Creating complex surveys can be challenging, as skip logic is the only available option. Users have also mentioned occasional technical glitches with the platform functionality and data exports.

SurveyMonkey ease of use

SurveyMonkey has a clean and straightforward interface that’s generally simple to use. Users can easily create survey pages and add questions or answer options in a few seconds with clicks on buttons like “New page” or “New question”.

Editing is simple, too—just hit “Edit” and you can customize themes, colors and images. Sharing surveys is quick, taking only a few seconds with options like getting embeddable links or sharing on social media directly from the platform. There are also helpful guides built into the interface that explain what each feature is for and how it can be used.

However, some users mention it can take some time to find everything initially, and certain tasks, like printing nomination forms, may require too many steps.

SurveyMonkey support quality

SurveyMonkey offers email and phone support. Help center and email support are available for all paid users, while phone support* is available only for Premier, Team Premier and Enterprise plans. SurveyMonkey also provides a help center with helpful articles and resources.

*Users with Contributor seats (seats with restricted survey permissions—e.g., access limited to the Analyze section) on Team Premier and Enterprise plans don’t have access to phone support.

While the platform offers various support options, the SurveyMonkey team can take up to 24 hours to respond. This delay can be problematic when you need quick solutions. For example, if you’re running a paid survey and face technical difficulties, waiting for assistance can disrupt your ability to collect responses on time. This may affect your results and budget.

SurveyMonkey review: Security aspects

All SurveyMonkey users have access to the following security features:

• Anonymous responses: Respondents can fill out online registration forms and surveys and participate in quizzes without revealing their identities.
• Password protection: Businesses can set passwords on their content to ensure that only authorized users can access it. Once they enter the correct password, they see a confirmation like “verification successful, waiting” before proceeding.
• GDPR & CCPA compliance: SurveyMonkey includes features that ensure compliance with GDPR and CCPA regulations.

SurveyMonkey also stores all respondent data in Service Organization Control 2 (SOC 2) certified data centers, which follow strict security and technical standards to protect information.

Advanced performance security features, like account control, respondent authentication and single sign-on, are only available on the most expensive Enterprise plan.

SurveyMonkey pricing review

SurveyMonkey offers two types of pricing plans: Team plans and Individual plans.

Team plans

• Team Advantage: $25/user/month
• Team Premier: $75/user/month
• Enterprise: Custom

Individual plans

• Premier Annual: $119/month
• Advantage Annual: $39/month
• Standard Monthly: $99/month

The Basic free plan is also available. However, it offers significantly fewer features compared to paid plans. You can create surveys with a maximum of only ten questions and view responses from just 25 participants. There are also fewer customization options, sharing methods and analytics tools available. So, while it offers a glimpse of the platform, it limits what you can do with it.

Note: SurveyMonkey allows you to pay for just one plan—Standard Monthly—on a monthly basis. For all other plans, you need to commit to paying for an entire year.

LeadQuizzes: A SurveyMonkey alternative for more than just forms

Overall, SurveyMonkey is a solid choice for creating surveys, quizzes and forms. But, as we’ve seen, it falls short in a few critical areas. It doesn’t provide white labeling for all plans and lacks multiple logic options entirely. Plus, it doesn’t have any tools for promoting the content you create. These features can make a big difference in how your audience interacts with your surveys.

So, if you feel that SurveyMonkey doesn’t check all your boxes, the great news is that alternatives are available.

One excellent option is LeadQuizzes.

It’s an interactive content creation tool that lets you build quizzes, surveys and forms that actually get answers and bring you valuable insights and leads.

Businesses around the world use it for consumer research, employee assessments, human resources and more. It’s perfect for any situation where reliable and engaging content is needed.

Features

The name says it all. LeadQuizzes is the best online quiz maker that helps you understand your audience and get leads. The platform offers features that make it easy to achieve precisely that.

AI builder

With LeadQuizzes’ AI builder, you can create interactive content in just minutes. Whether you’re making a quiz, survey or form, simply provide a prompt with relevant survey topics and ideas and watch your content come to life. 

There are no generic, dull solutions here. You have complete control over the quiz logic, the number of questions and the branding. This way, you can adjust every detail to match your vision perfectly.

Content promotion tools

We truly mean it when we say we help you get answers and leads. LeadQuizzes offers tools specifically designed to ensure your content gets seen and answered.

With LeadQuizzes, you can promote your surveys, quizzes or forms through:

• Website popups
• Announcement bars
• Embeddable CTAs
• Optimized ad campaigns
• Exit intent popups

These options boost your content visibility, help get people to take a survey, and ultimately bring you more data and leads.

Custom branding

LeadQuizzes lets you create content that matches your brand perfectly. This feature is included in all plans. You can use your brand colors and fonts and add your logos to make your quizzes or surveys truly yours.

Advanced customization

All plans offer in-depth customization options. You can tailor every element of your content, including layouts, themes, background images and types of survey questions and answers.

Multiple logic options

Unlike SurveyMonkey, which only provides skip logic, LeadQuizzes offers three types of logic: skip logic, scoring logic and outcome logic. This means you have more power over how respondents interact with the content, which gives you even more insights into their responses.

Customizable templates

LeadQuizzes offers three collections of templates: survey templates, quiz templates and form templates. Whether you’re in health, finance, HR or any other field, you can choose from ready-made, reliable and customizable template options. These save you time on creation and help you achieve great results.

Analytics dashboard

Make data-driven decisions with LedQuizzes’ comprehensive analytics dashboard. Just open it in your browser, select date range and view detailed analysis and performance charts. You can also export your data as CSV files easily.

Whenever you need help with features or strategies to get the most out of them, LeadQuizzes is ready to support you.

Several options are available, including personalized assistance from your dedicated Customer Success Manager (CSM), where you can schedule calls for tailored support, recommendations and guidance. You can also get fast answers to your inquiries through Help Center, live chat with experts or by contacting the LeadQuizzes team via email or phone.

Pricing

LeadQuizzes offers three pricing options*:

• Standard: $37/month
• Pro: $74/month
• Premium: $186/month

A 14-day free trial is available with access to the full set of features.

*The prices listed here are for annual billing and include a 30-day money-back guarantee.

LeadQuizzes also offers monthly billing, so you can choose the option that works best for you.

Customer success stories

LeadQuizzes is among the best online quiz creators for a reason. More than 11,500 businesses use this tool as a data collection method to boost their marketing and sales. 

Here are some examples of how they do it.

Remy Tennant, head of product and marketing at DateID, needed to understand his audience better, build brand awareness and get more leads. That’s why he turned to LeadQuizzes.

He used LeadQuizzes to create the “Find Your Dating App” quiz and promoted it on the site properly. He placed it on an announcement bar and in blog posts. This strategic move made the quiz hard to miss and skyrocketed their free trial conversion rate from the previous 3% to a massive 35%! Even better, 40% of those who took the free trial became paying customers!

They’re now bringing in over 500 new leads every month and using the data from the quiz to shape their product development and content marketing strategies.

Annmarie Gianni also achieved stunning lead generation results with LeadQuizzes.

Annmarie runs a skincare business, but the website’s opt-in wasn’t doing the job. She needed a better way to get visitors’ information so she could help them better. 

Annmarie designed a quiz that provided participants with insights about their skin. She made the most of LeadQuizzes’ promotion tools, featuring the quiz on their homepage, blog posts, Facebook and as popups. These efforts paid off big time, bringing in a whopping $200,000 in sales and over 20,000 leads in just two months!

Dozens of case studies show that LeadQuizzes is a powerful tool for growing and scaling your business with interactive content.

As such, LeadQuizzes is an excellent alternative to SurveyMonkey, especially if you want more customization and engagement.

You’ll love the extensive branding options that help you customize quizzes and surveys to reflect your brand. All plans include crucial features like an AI quiz generator, whitelabeling, three logic types and access to a rich library of proven templates. LeadQuizzes also provides various promotional tools to boost your content’s visibility and response rates. 

Start getting results with these powerful features.

Sign up for a free trial today. 

SurveyMonkey vs LeadQuizzes review: Comparison table

Conclusion

SurveyMonkey is a good tool for creating simple surveys and collecting feedback. It works well for those seeking basic insights into market trends, customer satisfaction or employee feedback.

However, the choice of tool for your business ultimately depends on your specific needs.

If you’re looking to generate more leads and gain deeper marketing insights, LeadQuizzes is for you. It offers advanced promotion and customization options that help you grab attention and encourage people to participate. You’ll capture valuable data and get more engagement, leads and conversions.

Start your free trial today—no credit card required.

FAQs

• Is SurveyMonkey any good?

Yes, SurveyMonkey is generally a good tool for creating surveys and forms. However, it lacks the features for more complex interactive content and advanced customization. If you need those features, consider alternatives like LeadQuizzes.

• Can I trust SurveyMonkey?

SurveyMonkey offers solid performance security features like password verifying, GDPR/CCPA compliance and storage of information in SOC 2 data centers. However, they can’t guarantee complete security, as online breaches are still possible despite these measures.

• What are the disadvantages of SurveyMonkey?

SurveyMonkey’s disadvantages include limited customization, making it tough to fully match surveys to your brand, even with paid plans. Another key drawback is that the platform offers only skip logic. This limits your ability to create more complex surveys. Users have also mentioned occasional technical issues. Pricing plans can be a challenge as well. More expensive plans include more features but can be costly, especially for small companies.

• Is SurveyMonkey really free?

SurveyMonkey offers a free plan, but it has limitations on the number of survey questions, sharing options and customization tools.